Service
Your phone does not stop ringing at 5pm. Neither should your answer.
Answer calls after hours, on weekends, and on holidays. Capture every after-hours lead and book the job before morning.
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The problem
A large share of customer calls come in after hours, on weekends, and on holidays. If those calls go to voicemail, the caller usually tries the next business by morning. The lead is gone before your team is back at their desk.
How it works
1
After-hours call
A call comes in outside your business hours.
2
Answered instantly
The call is answered with your approved greeting, day or night.
3
Capture and route
Lead details are captured and urgent calls are routed to your on-call team.
4
Book for the next day
Non-urgent calls are booked for the next business day on your calendar.
What is included
- 24/7 call answering
- Weekend and holiday coverage
- Urgent-call routing to your on-call team
- Lead capture for every call
- Appointment booking for the next business day
- Morning summary of what came in overnight
Is this a good fit?
- Businesses that get calls after hours or on weekends
- Service companies with emergency or urgent work
- Teams that do not want to hire night staff
- Anyone losing leads to voicemail overnight
FAQ
Can urgent calls reach me at night?
Yes. You define what counts as urgent. Those calls get routed to your on-call team right away, while everything else is booked for the next day.
Will I know what happened overnight?
Yes. You get a summary of every call that came in after hours, so your team starts the day already caught up.
Does this replace my daytime receptionist?
No. It covers the hours your team cannot. During business hours your staff can answer, and we handle the overflow.
After-Hours Call Answering for your industry
See how this service fits your industry and the specific lead leaks it fixes.